Privacy & Email Policy
Rope & Shine Limited is a New Zealand-based company providing rope access maintenance services, including window cleaning, building washing, gutter cleaning, roof treatments, solar panel maintenance, painting, inspections, and more.
Effective: May 2026
1.
Information We Collect
We may collect personal information when you:
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Fill out a quote or contact form
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Email or call us
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Browse our website (via cookies and analytics)
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Are listed in a publicly available business directory
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This information may include your name, email address, phone number, and property or business address.
2.
How We Use Your Information
We use your personal information to:
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Provide quotes or services
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Respond to inquiries
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Improve our website and services
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Send service-related communications relevant to your business or role
We do not sell or rent your information to third parties.
3.
Sharing Information
We may share your data with trusted third-party providers (e.g., email services, web
analytics) solely for business operations. These providers are required to maintain the
confidentiality of your information.
4.
Data Security
We use industry-standard security measures to protect your data. While we take
precautions, we cannot guarantee 100% security of data transmitted over the internet.
5.
Cookies and Tracking
Our website may use cookies and similar tracking tools (e.g., Google Analytics) to
understand user behavior and improve functionality. You may disable cookies in your
browser settings.
6.
Email Communications & the Unsolicited Electronic Messages Act 2007
Rope & Shine Ltd sends commercial email communications to businesses and organisations across Auckland. These emails introduce our services and may include relevant information, pricing, and offers.
How we obtained your contact information
We source contact information from publicly available directories including:
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The Ministry of Education School Directory (education.govt.nz)
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The Ministry of Education Early Childhood Services Directory (education.govt.nz)
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Public business directories and websites
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Industry association directories
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Publicly listed business contact information
Legal basis for our emails
Rope & Shine Ltd operates in full compliance with the Unsolicited Electronic Messages Act 2007 (NZ) (the UEM Act).
Under the UEM Act, we are permitted to send commercial electronic messages where implied consent applies. Implied consent exists where:
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The recipient's contact details are publicly available
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The message is relevant to the recipient's business, role, or professional capacity
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The recipient would reasonably expect to receive communications of this nature
Our emails are sent to publicly listed business email addresses and our services are directly relevant to the roles of the people we contact — including school principals, ECE centre managers, body corporate managers, and commercial property managers.
How our emails comply with the UEM Act
Every email sent by Rope & Shine Ltd includes:
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Clear sender identification — our name, email address, and phone number
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Accurate information — no false or misleading content
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A clear unsubscribe mechanism — instructions to opt out at any time
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Prompt unsubscribe processing — all opt-out requests actioned within 24 hours
7.
Your Rights to Unsubscribe
You have the right to opt out of receiving emails from Rope & Shine Ltd at any time.
To unsubscribe: Simply reply to any email from us and let us know you'd prefer not to hear from us. We will remove you from all our email lists immediately and you will receive no further communications.
Alternatively contact us directly:
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020 4196 1871
8.
Your Rights Under the Privacy Act 2020
Rope & Shine Ltd handles all personal information in accordance with the Privacy Act 2020 (NZ). You have the right to:
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Access personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent to data use at any time
To make a request, email us at: sebastian@ropeandshine.co.nz
9.
Data Retention
We retain contact information for the purpose of:
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Managing our email communication lists
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Ensuring unsubscribed contacts are not contacted again
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Maintaining accurate records of communications
We do not retain personal information beyond what is necessary for these purposes.
10.
Changes to this Policy
We may update this Privacy & Email Policy from time to time. Any changes will be posted here with an updated effective date.
11.
Contact
If you have any questions about this policy, our email practices, or your privacy rights:
Rope & Shine Ltd
Sebastian Glover — Director
sebastian@ropeandshine.co.nz
020 4196 1871
www.ropeandshine.co.nz
Last updated: May 2026
